Reputation management
Reviews are the new word of mouth. Own them.
Before anyone calls, books or walks in, they read your reviews. We help you earn more of the good ones, respond to all of them within a business day and keep your name, hours and details consistent across the web.
Overview
More five-star reviews, fast responses to every one, and listings that say the same thing everywhere.
Before anyone calls, books or walks in, they read your reviews. Rating, recency, volume and whether you reply all shape that decision. We help you earn more good reviews, respond to all of them within a business day and keep your name, hours and details consistent everywhere.
Earn more reviews — the right way
Happy customers rarely leave reviews unless asked. We ask every customer, automatically, following each platform's rules.
- Automated review requests by text and email after a visit
- Timing and wording tested for your business type
- QR codes and cards for the counter and the table
- Google, Yelp, Facebook, TripAdvisor and industry sites
- Everyone is asked — no gating, no incentives, nothing that breaks the rules
Every review answered within a business day
A reply shows the next reader that someone's home. We write responses in your voice: warm for the good ones, calm and specific for the bad ones.
- Monitoring across every platform that matters to you
- Responses drafted and posted within one business day
- Negative reviews flagged to you with a suggested reply
- A playbook for the rare review that needs more than a reply
- Rule-breaking reviews flagged for removal
Listings that say the same thing everywhere
A wrong phone number on a directory costs you calls quietly. We make your business facts consistent and locked across the web.
- Name, address, phone, hours and categories corrected on 40+ sites
- Duplicate listings found and removed
- Apple Business Connect and Bing Places claimed
- Holiday hours pushed everywhere at once
- Monthly scan for drift
Know where you stand
Your monthly report shows rating, volume, response rate and how you compare to the competitors you care about.
- Reputation score and trend
- New reviews by platform, with sentiment
- Competitor comparison on rating and volume
- Common themes customers mention — good and bad
- Suggested operational fixes when a theme repeats
Deliverables
What you get every month.
- Review requests sent automatically
- Every review responded to within a business day
- Listings scan and corrections
- Reputation report with competitor comparison
Timeline
What to expect, and when.
- Week 1Platforms connected, request flow set up, response voice agreed.
- Month 1Review volume rises; response rate goes to 100%.
- Months 2–3Rating trends up; listings consistent; map-pack visibility improves.
- OngoingSteady stream of recent reviews — the signal Google and customers both look for.
Why us
Why Landmark Digital.
Your reliable client team: collaborative, plain-spoken, nimble and local-first.
Collaborative
We work inside your accounts with you, not around you. You see every post, page and reply before or as it goes out.
Plain-spoken
No jargon, no vanity metrics. Reports talk about calls, bookings, reviews and revenue.
Nimble
A Scottsdale team that answers the phone. Changes happen in days, not quarters.
Local-first
Hotels, restaurants, practices, dealerships and trades are the whole business — where being found locally decides the month.
Ask our experts
FAQs on reputation.
Can you remove bad reviews?
Only reviews that break a platform's rules can be flagged, and we do that. For the rest, a prompt, professional response does more good than most people expect.
Is asking for reviews allowed?
Yes, as long as you ask everyone and don't pay for them. Our requests follow each platform's guidelines.
How do you get customer contact details for requests?
From your booking system, POS, CRM or a simple daily list. We set up the connection once.
What about HIPAA for medical practices?
Requests contain no health information and responses never confirm someone is a patient. We follow a practice-safe playbook.
Will you respond to reviews in my voice?
Yes. We agree a tone and a few house rules up front, and you can review responses before they post if you prefer.
Works well with
Website design
Fast, beautiful WordPress sites built to turn visitors into calls, bookings and orders.
Learn moreSearch engine optimization
Local SEO that gets you on the map, in the pack and on page one for the searches that bring customers.
Learn moreSocial media management
Planned, designed and posted for you — with replies, stories and the kind of consistency that builds a following.
Learn moreWant reputation handled?
Start with a free audit — we'll tell you where you stand and what we'd do first.